We encourage people to use the available publications for educational and training purposes. Please email info@public-sector.orgwith any questions about our resources or copyright policies

All materials on this website are copyrighted and fall into one of the following three categories:

  • General use/Public domain
  • Permission to use is required
  • Usage requires a fee

 General use/public domain

The bibliography and articles in this section are considered public domain and may be used accordingly for educational and training purposes.

Bibliography

The bibliography has been compiled over a period of years and is updated biannually by the Public Sector Consortium. It was designed to support the continuous learning of Public Leaders throughout their careers.

The reading list has been liberally sorted using the categories below to help readers target their areas of interest.
The reading list has also been sorted by publication date and author. The bibliography is categorized using the following topics:

  • American Leadership History
  • Coaching
  • Diversity
  • Ethics
  • Facilitative Leadership
  • Negotiation Skills
  • Neuroscience & Leadership
  • Organizational Learning
  • Personal Mastery
  • Productive Conversations
  • Strategic Alignment
  • Sustainable Leadership
  • Systems Thinking
  • Team Results and Performance
  • Organizational Development

Download the complete Public Sector Consortium Bibliography here (Excel).


Systems Maps

The maps which appear on our website were created by public sector leaders in response to a workplace issue. The maps were created by groups of people who are getting results they would like to improve or change. Building the systems map together  helped the leaders better understand how the current system is working from multiple perspectives before making assumptions about what needs to be fixed or changed.  The variables which appear on a map are dynamic; they are always going up or down, increasing or decreasing.  It is advisable when creating a systems map to describe the variables in a neutral way (for example, level of conflict versus positive or negative conflict).  This makes it easy to interpret the map over time since a change in one of the variables can cause the other variables to move dynamically in the opposite direction. The highest point of leverage is the variable the group selects after analysis as the best place in the systems map to take action and invest resources. The goal is generally to change the outcomes the system is currently producing.  Working as a group to build the systems map helps the team to better understand why they are getting the results they are getting. This strategic process encourages the group to identify the highest point of leverage for change in the system and invest resources at that point to achieve the desired outcomes.

Click on the “Why” questions in the following categories to review the corresponding systems map (PDF):

Customer Service Internal and External

Why do we struggle to meet internal customer / end user expectations?

Why have we been able to meet the current citizen expectations?

Budgets and Resources

Why Don’t Cities & Towns Make Full Use of Government Grants?

Why is it so difficult to get budget support for road maintenance and preventative investments?

Why do we continue to struggle with healthcare costs?

Governance Systems Structures and Partnerships

Why does our current approach to societal problems result in run away complexity, disengaged citizens, and the rising cost of getting anything done?

Why does conflict become entrenched?

Why are we unable to work collectively and effectively between departments?

Municipal & State Systems Maps (Leadership Matters – Rhode Island)

Click here to review additional systems maps from the Leadership Matters program.


Reports & Articles

The Big Picture, an article by Brian Friel in in Government Executive (October, 2003) provides an overview of system thinkers, a group of people who see the world in a series of loops, where most see straight lines. Using real world examples from the science of firefighting, NASA, the Army, the Veterans Health Administration and the National Cancer Institute, Friel examines how revolutionary and effective a systems thinking approach can be. The article also discusses the contributions of The High Performing Federal Agencies Community of Practice (now The Public Sector Consortium’s Community of Practice), a group of systems thinkers from a variety of governmental agencies working to apply systems thinking to their daily work challenges.

Download “The Big Picture” article here (PDF)

A Learning-Based Approach to Leading Change

Publication Grant, Price Waterhouse Cooper Endowment for the Business of Government (December, 2000)
Download “A Learning-Based Approach to Leading Change” here (PDF)

Greg Merten: Leadership as a Commitment to Personal Development

At the request of the Public Sector Consortium, Greg Merten, Vice President and General Manager at Hewlett Packard who led worldwide operations for Inkjet supplies, was the keynote speaker at a number of leadership conferences. At the time Greg was assisting the company in effectively integrating Hewlett Packard with Compaq. In that effort he helped HP develop a leadership culture for the future while preserving the best of the past. Greg shared his own leadership journey over the twenty years as he was forced to make changes in his style.
Download a copy of Greg Merten’s speech at the Dimensions of Leadership Conference here (PDF).
Download a copy of Greg Merten’s Personal Reading List here (PDF).

Service Integration in Colorado

Connecting Programs to Provide Better Services in Mesa and El Paso Counties

Report by the Rockefeller Institute of Government for the Casey Strategic Consulting Group Mark Ragan / Nov, 2002
This is a summary created by the Public Sector Consortium and used with permission of The Nelson A. Rockefeller Institute of Government, www.rockinst.org

In Colorado, administration of human service programs is the responsibility of the counties. In two of these counties, Mesa and El Paso, progressive leadership and collaboration between agency managers, local service providers, and community organizations — with strong support from the county commissioners — have resulted in significant efforts to integrate the delivery of services. In Mesa and El Paso counties, local leaders of human service programs have taken advantage of the flexibility and autonomy provided by the state to develop client-centered and integrated service delivery systems.

Download a copy of this report (PDF)