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Newport Cuts Red Tape, Saves Hours

Read the article, Newport cuts red tape, saves hours, by Sean Flynn at the Newport Daily News.

Rhode Island City Institutes Cutting-Edge Program to Improve Efficiencies for Community at Large
Newport Re-Invents Systems to Save Staff Hour Costs and Improve Citizen Services

Newport town officials today projected a yearly savings of over $44,000 in staff hours to the city after completing the first phase of re-engineering an outdated citywide special events licensing application process. The change to the special events permits procedure is the direct result of Newport officials taking part in the program, ‘Leadership Matters RI,’ a joint initiative between the Pell Center at Salve Regina University, Newport, RI and the Public Sector Consortium, a national nonprofit dedicated to reinventing the practice of public leadership through learning and practice.

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This is What’s Next – The Rhode Island Foundation

“Over the last several years, a new style of leadership has taken root in several Rhode Island communities.

“These public leaders rely on practiced skills like systems thinking, facilitative leadership, and performance measures, and they engage their constituencies and their workforces to achieve goals important to the entire community.”

Read the full article, written by James M. Ludes, PhD, online at The Rhode Island Foundation

In closing, Ludes notes:

“Leadership matters—but it’s not the top-down, directive style of leadership popularized in old war movies. Leadership today—and ever more so in the future—requires a commitment to service, a recognition that people depend on you for things big and small, and a willingness to see yourself in the lives of others—whether that’s your employee, your boss, or a single parent whose child has just been suspended from school. If, as a society, we find and reward leaders like that, the future will be brighter for all of us.”

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Managing Projects and Engaging Stakeholders

Rhode Island Town Unveils New Innovative Program to Manage Projects and Engage Stakeholders More Effectively
‘Bristol Approach to Excellence’ To Keep Citizens and Town Leaders More Informed About Projects in Real-Time

Bristol, Rhode Island town officials today revealed the secret to their successful communication program that has ‘re-energized’ town departments and improved how things are getting done. ‘The Bristol Approach to Excellence,’ is the new program devised to keep department heads and citizens more updated on the progress of current town projects.

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Public Leadership the Profession We All Depend On

Public Leadership: The Profession We All Depend On

Essential Practices to See You Through

On a day-to-day basis, public leaders are skilled at providing services to other public organizations and to the residents they serve. Most importantly, they understand their jobs, not in terms of titles or position descriptions, but in terms of “who depends on me.” Public leaders are also adept at getting others to understand who depends on them and for what. They work with numerous stakeholder groups to continuously innovate in the delivery of public services and meet challenges. Also essential for any leader is the ability to engender trust—particularly public leaders. How they meet commitments and follow through even when things are difficult or uncomfortable is paramount to their ability to lead.

Read more about practices that are essential to public leadership at Public Management magazine.

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Can Private Sector Leaders Be Great Public Sector Leaders, And Is the Opposite True?

OriginalPress Release was a follow up to our First Friday Community of Practice session in March, titled:

Can Private Sector Leaders Be Great Public Sector Leaders, And Is the Opposite True?
How Different is the Work and Can Private Sector Leaders Learn How to Become More Effective from Public Sector Leaders?

For years, politicians have been telling us the federal government needs to operate more like a business, but can a private sector leader truly be a great public sector leader? Is the reverse true? Successful leadership in business or government requires a mastery of communication and negotiation skills, and an ability to engender trust and credibility. But routinely ignored are the different responsibilities and skills required.

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Bloomberg Business Report

Public leaders in the US are typically rewarded for cleaning up after a crisis, but not for preventing problems that would have avoided the mess in the first place.

Read online at Bloomberg

“In the aftermath of the BP spill, the public praised government leaders who led the cleanup, found new jobs for out-of-work Gulf shrimpers and determined BP’s culpability for the loss of 11 lives and untold environmental damage. Unfortunately, public leaders, who anticipate problems and work to protect the resources we own in common, typically go unrewarded – or they are criticized as obstructionists,” says Georgianna Bishop, president and founder of the Public Sector Consortium (PSC).

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Leadership Matters: A Year of Progress

Leadership Matters: Towns Participating in Innovative Leadership Development Program Report on a Year of Progress

Released by The Pell Center for International Relations and Public Policy at Salve Regina

NEWPORT, RI – Leaders from Rhode Island’s cities and towns converged on the Pell Center at Salve Regina University on Friday, March 20, 2015, to report on a year’s worth of effort to improve the responsiveness and efficiency of local government. Part of Leadership Matters—a joint initiative between the Pell Center and the Public Sector Consortium, of Cambridge, MA—the innovation conference highlighted the work of the three Rhode Island communities to participate in the program’s inaugural year: Pawtucket, Middletown, and Newport.

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Leadership and Problem-Solving Enable Positive Change

Newport’s Municipal Workers Improving Customer Service and Operational Efficiencies

Focus on Leadership Practices and Effective Problem-Solving Enabling Positive Change

Released by The Pell Center for International Relations and Public Policy at Salve Regina

NEWPORT, RI – The need to balance increasing customer expectations with limited available resources certainly is nothing new for most employees these days. The City of Newport is no exception, although the workers’ “customers” are the citizens. Continuous improvement to the quality of service with the resources at hand is gaining momentum with Newport’s municipal workers, thanks to help from a local leadership development program.

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Building Bridges in Pawtucket’s Municipal Workplace


Investments in Leadership Practices and Workplace Culture are Paying Dividends to the City

PAWTUCKET — Leveraging new leadership tools and problem-solving skills, city leaders are seeing improvements in process efficiencies, smarter use of budgets, and even improved interdepartmental relationships.

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Grebien Takes Part in Leadership Program

In an era when leaders are constantly challenged to “think outside the box,” insights from experts on how to better understand important decisions and the best ways to make them can help show the way. That’s what brought Mayor Donald R. Grebien, accompanied by Finance Director Joanna L’Heureux, to a recent two-day leadership session conducted at the Pell Center at Salve Regina University in Newport.

The weekend session, called “Leadership Matters” and part of the Systems Thinking for Public Leaders Program, was co-sponsored by the Pell Center and the nonprofit Public Sector Consortium, whose stated purpose is “to support leaders in their efforts to create and sustain high performing public organizations that serve the public good.”

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