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Make a Difference in the
Quality of Public Leadership
How You Can Help Us

Testimonials for Leadership Matters

Frank Marccino,
Fmr Assistant City Engineer
Newport, RI

"The biggest difference is the focus on behavior learning instead of the normal lecture style program. Normal training tells you the top 5% of what you need to know, the PSC teaches you here's the base, here’s how you get to the top, here's what is behind how you get to the top 5% You are not just told that this is the way it is at the top."

Jessica Tracy,
President, MA Assoc of
Public Health Nurses
Deadham, MA

"I learned how to look at high leverage aspects of a problem and solve it. I also learned how to get a group of people with very different opinions about solutions to understand if we conquer this one high leverage thing it will impact the entire system, and possibly solve many of the problems. Explaining to the group, if we do this it will impact all of these other things. I also learned how to get people from all different backgrounds to identify in a meeting what the high leverage points are."

Learn more about Leadership Matters →

Review new pandemic systems maps →

Leadership Tips During A Public Health Crisis

Tips for Facilitating
Conference Calls:

Send out a meeting design template which includes the purpose statement, length of call, pre-reading, desired outcomes, decision items, and methods of decision making. These should be carefully designed to achieve your purpose and sent out prior to the conference call.
Click to read more→

Workforce Sustainability Strategies for Public Leaders:

This page provides some practices and perspectives that may help you sustain continuity of services, work with unions and other leaders, and to effect innovative and sustainable policy changes to support you work during this Public Health crisis.
Click to read more→

We know that many of our Public Leaders are working around the clock to do everything they can to keep us safe while continuing to deliver the services we all depend on. We are very grateful for their service during this time of crisis.

System Delays and How to Manage Them as
Public Leaders

In today’s fast paced world consumers are not used to delays, although many disruptions during the pandemic have caused all of us to expect and prepare for delays. The US government systems were designed for stability of service but with our additive approach to legislating, systems have grown in complexity causing delays in services. Leaders who want to protect long term positive relationships with citizens have mastered the skill set to effectively manage expectations during systems delays.

There are multiple types of system delays:  the predictable delays, the preventable delays, and the unpredictable delays. The ability to predict the delay in a system with some accuracy makes it easier for you to build a plan for the delay period. As a leader your ability to manage each one of these delays is critical and can save you and the citizens you serve a tremendous amount of time, stress and lost goodwill.

You can manage in all these delays if you and your team have the skills and practiced responses. System delays should never be a time of silence but rather a time of structured communication, updates and alternative action.   A strategic plan for progress updates should be developed for all system delays. This keeps people informed and calm. During the week following the Boston Marathon Bombings the Governor of MA and Mayor had two video conferences a day to keep the citizens up to date and informed. Many Governors and Mayors used this strategy successfully during the recent pandemic.

You can manage in all these delays if you and your team have the skills and practiced responses. System delays should never be a time of silence but rather a time of structured communication, updates and alternative action.   A strategic plan for progress updates should be developed for all system delays. This keeps people informed and calm. During the week following the Boston Marathon Bombings the Governor of MA and Mayor had two video conferences a day to keep the citizens up to date and informed. Many Governors and Mayors used this strategy successfully during the recent pandemic.


Learn More About the Public Sector Consortium

Public Sector Consortium

The Public Sector Consortium provides public sector leaders with actionable tools that create and sustain high-performing public organizations. More than just a Band-Aid or interim consultancy, our work reshapes the way public leaders approach governance and the provision of public services.

With a faculty of renowned subject-matter experts and public sector practitioners, our programs are designed for cross-agency learning and communication, providing a more holistic learning environment and impactful outcomes. Working with public sector leaders at the federal, state, and local levels as well as in public education, we teach sustainable leadership practices that:

  • Balance operational demands with learning and innovation
  • Support integrative versus additive approaches to societal needs
  • Honor a systems approach
  • Promote interdependent leadership practices
  • Provide accountability and measurable results
  • Balance the complexity of the work with achieving outcomes

Democracies flourish only when nurtured by healthy and competent civil service. Strong public institutions that positively affect the quality of our daily lives depend on excellent leadership at all levels. To facilitate the development of great leaders, the Public Sector Consortium’s system of learning includes Formal Learning Programs, Onsite Consulting, and Coaching Services.

To learn more about our Board of Directors Click Here

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Phone: 617-547-8448 | Email: info@public-sector.org

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