“Over the past 12 years, U.S. airlines have accomplished an astonishing feat: carrying more than eight billion passengers without a fatal crash. Such numbers were once unimaginable, even among the most optimistic safety experts.”
Wall Street Journal article, 4/16/21 The Airline Safety Revolution by Andy Pasztor.
This WSJ article is a tutorial in organizational learning and the practices of skilled public leaders who aspired to make the US airline industry among the safest in the world. The hard leadership work in this kind of change process is always the same, facing the current reality openly and honestly, creating the shared vision for change, engaging the essential partners, staying focused and sustaining the focus and discipline over time. The good news for all of us they did it.