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System Delays and How to Manage Them as Public Leaders

Posted on by Public Sector Consortium | Social Media

In today’s fast paced world consumers are not used to delays, although many disruptions during the pandemic have caused all of us to expect and prepare for delays. The US government systems were designed for stability of service but with our additive approach to legislating, systems have grown in complexity causing delays in services. Leaders who want to protect long term positive relationships with citizens have mastered the skill set to effectively manage expectations during systems delays.

There are multiple types of system delays:  the predictable delays, the preventable delays, and the unpredictable delays. The ability to predict the delay in a system with some accuracy makes it easier for you to build a plan for the delay period. As a leader your ability to manage each one of these delays is critical and can save you and the citizens you serve a tremendous amount of time, stress and lost goodwill.

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May 2-8, 2021 Public Service Recognition Week

Posted on by Public Sector Consortium | Social Media

A version of this article was also published by Thrive Global.

Public Service Recognition Week is dedicated to honoring our public servants. This past year has been a time that we all truly depended upon public leadership during a prolonged crisis. During May and June, we want to encourage everyone to say thank you to the thousands of public servants in cities, towns, schools, states and the federal government who have worked tirelessly to implement communication, testing, tracking and vaccination systems under stressful circumstances while doing their pre-pandemic jobs.

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Facilitation Leadership Practices: the Fundamental Skill Set for all Leadership Transitions

Posted on by Public Sector Consortium | Social Media

There is no more challenging branch of government to lead and manage than the US executive branch with over 2.2 million Americans in civil service, another 2 million working with the Department of Defense, and 15 executive departments. It is a large complex ship to steer (OPM and OMB Federal Workforce Statistics). The challenge is even more daunting during periods of leadership transition with the political appointees or elected officials learning their new jobs and attempting to build partnerships with the existing civil servants. This particular transition is far more complex with the continuation of the pandemic and subsequent humanitarian and economic challenges.

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Public Service Appreciation Week May 3-9, 2020

Posted on by Public Sector Consortium | Social Media

Public Service Appreciation Week! was established in 1985 and is in its thirty-sixth year. During these worldwide public health and financial crises, we are witnessing the testing of public leadership and public service as we have never seen before. The Public Leadership competencies needed to effectively address daily decisions during this crisis have become the essence of our personal sense of well-being and trust in governance systems. There could be no better time than May of 2020 to celebrate and thank our public servants who are on the front lines working to keep us safe.

This crisis has also exposed the critical interdependencies between public leaders and their citizens, public leaders in different levels of governance systems (local, state, federal), leaders in different countries, and finally leaders in different sectors (private, public and nonprofit). These relationships have become transparent as never before. Our hope is that these interdependencies will result in strengthened partnerships, and greater invests in hiring and developing highly skilled public leaders who can meet the challenges today, tomorrow and in the future.

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