Leadership and Problem-Solving Enable Positive Change

Newport’s Municipal Workers Improving Customer Service and Operational Efficiencies

Focus on Leadership Practices and Effective Problem-Solving Enabling Positive Change

Released by The Pell Center for International Relations and Public Policy at Salve Regina

NEWPORT, RI – The need to balance increasing customer expectations with limited available resources certainly is nothing new for most employees these days. The City of Newport is no exception, although the workers’ “customers” are the citizens. Continuous improvement to the quality of service with the resources at hand is gaining momentum with Newport’s municipal workers, thanks to help from a local leadership development program.