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What Does Public Service Mean in Today’s World? Who Depends on US to Thrive and Survive in U.S. Democracy?

In any democracy citizens are not customers, they are partners with civil servants and elected public leaders and they are also the end-users.

An end user in this example is anyone or anything who depends on you for a service or product to get their work done, achieve their outcomes or thrive. For Public Servants this generally means citizens, colleagues, students, or other living systems which depend on our care and protection. When Dr. Edward Deming, the father of total quality management, met with senior leaders all over the world, he would always say “Do not tell me what is in your job description tell me who depends on you and how you are meeting their needs.”

Click this link to read the full article at Thrive Global to learn more about how great democracies and citizens depend on a professional and prepared civil service that are committed to public service and are trusted by the citizens.

Public Leaders in Rhode Island Innovate for Safer, Greener Cities and Schools, Serving Citizens Better, and Saving Money Through ‘Leadership Matters RI’

CAMBRIDGE, Mass., June 26, 2018 /PRNewswire/ — ‘Leadership Matters RI’ achieves another year of successful outcomes in Rhode Island. Citizens in Central Falls, Cumberland, Pawtucket and Portsmouth will benefit from the learning and innovative work of their public leaders. The Public Sector Consortium, a national nonprofit dedicated to the “reinvention of public leadership for the public good,” has worked with the cities/towns, legislators and school departments from these municipalities and their projects are once again yielding benefits.

“We have partnered with proactive city and town leaders, public educators, university leaders, and elected legislators across Rhode Island, providing them with the skills to take a system-wide strategic approach to complex challenges,” said Georgie Bishop, President of the Public Sector Consortium. “It is not always easy to shift ingrained ways of doing business but once leaders experience how new skills can help them be more effective, lower their stress levels and achieve better results, it transforms how work gets done,” continued Bishop.

Read the full article to learn about specific outcomes. Read at Yahoo Finance or Read at PR Newswire

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Celebrating Public Leadership and Service on This Fourth of July

Independence Day is an opportunity to acknowledge and honor the selfless people who have chosen public service as their profession. So many public servants go the distance at all levels of government and education. The American public depends on public leaders for the services they need to thrive: from education, to public safety to clean drinking water. The men and women who protect and sustain our common resources work daily and quietly despite changes in administration and for this service we celebrate and thank you on this fourth of July.

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How Can I Help? The Hallmark of Great Public Leadership.

“The unexpected sincere offer of help as the hallmark of public leadership is a powerful disciplined practice.

“It sounds so simple, but the discipline of asking this question, ‘How can I help?’ can become the hallmark of how you lead, hire staff, and measure performance. It is probably the essence of truly great public leadership.”

Read the full article, written by Georgie Bishop, online at Thrive Global

Sustainable Leadership Practices™

“Sustainable Leadership Practices; A New Model of Excellence for all Leaders.

“The criteria that defines quality leadership performance varies depending on the industry, sector, culture, and author of the latest management book. Our belief is that there are core professional leadership practices that are universal and would seriously improve the quality of our lives and are better described as Sustainable Leadership Practices™.”

“…The US needs to take their lead and begin to develop these practices in American public leaders and reward them for avoiding crises and the stress that comes with them. We are behind the curve on the shift from reactive to sustainable leadership practices. The cost of the current reactive leadership approach is non-sustainable.”

Read the full article, written by Georgie Bishop, online at Thrive Global

This is What’s Next – The Rhode Island Foundation

“Over the last several years, a new style of leadership has taken root in several Rhode Island communities.

“These public leaders rely on practiced skills like systems thinking, facilitative leadership, and performance measures, and they engage their constituencies and their workforces to achieve goals important to the entire community.”

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Managing Projects and Engaging Stakeholders

Rhode Island Town Unveils New Innovative Program to Manage Projects and Engage Stakeholders More Effectively
‘Bristol Approach to Excellence’ To Keep Citizens and Town Leaders More Informed About Projects in Real-Time

Bristol, Rhode Island town officials today revealed the secret to their successful communication program that has ‘re-energized’ town departments and improved how things are getting done. ‘The Bristol Approach to Excellence,’ is the new program devised to keep department heads and citizens more updated on the progress of current town projects.

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Public Leadership the Profession We All Depend On

Public Leadership: The Profession We All Depend On

Essential Practices to See You Through

On a day-to-day basis, public leaders are skilled at providing services to other public organizations and to the residents they serve. Most importantly, they understand their jobs, not in terms of titles or position descriptions, but in terms of “who depends on me.” Public leaders are also adept at getting others to understand who depends on them and for what. They work with numerous stakeholder groups to continuously innovate in the delivery of public services and meet challenges. Also essential for any leader is the ability to engender trust—particularly public leaders. How they meet commitments and follow through even when things are difficult or uncomfortable is paramount to their ability to lead.

Read more about practices that are essential to public leadership on page 32 of the May 2016 issue of Public Management magazine.

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Newport Cuts Red Tape, Saves Hours

Read the article, Newport cuts red tape, saves hours, by Sean Flynn at the Newport Daily News.


Rhode Island City Institutes Cutting-Edge Program to Improve Efficiencies for Community at Large
Newport Re-Invents Systems to Save Staff Hour Costs and Improve Citizen Services

Newport town officials today projected a yearly savings of over $44,000 in staff hours to the city after completing the first phase of re-engineering an outdated citywide special events licensing application process. The change to the special events permits procedure is the direct result of Newport officials taking part in the program, ‘Leadership Matters RI,’ a joint initiative between the Pell Center at Salve Regina University, Newport, RI and the Public Sector Consortium, a national nonprofit dedicated to reinventing the practice of public leadership through learning and practice.

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